Required skills

analytical skills to use information and data to manage network growth

communication skills to discuss project brief with enterprise personnel customers and other contractors

literacy skills to read and write reports and project briefs

numeracy skills to

apply forecasting techniques

assess planning parameters

work with statistical data

planning and organisational skills to consider current and new technology facilities and features when developing options

problem solving skills to account for unexpected changes in demand requirements

research skills to

obtain and study information relating to new technology or technology features

review forecasting data

technical skills to

use integration software

conduct performance evaluation tests

Required knowledge

change management

customer applications and usage levels

forecasting techniques

industry processes

integration of new solutions

market intelligence

performance evaluation

planning procedures

product integration

products and services

project management

sources of data to aid forecasting

test management

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

manage forecast service demand requirements

manage network development growth requirements

manage project resources requirements

develop process solutions

Context of and specific resources for assessment

Assessment must ensure

forecast data and tools involved in planning

a range of software and hardware currently used in industry

relevant regulations specifications that impact on forecasting activities

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate implementing process solutions

review of planning forecasts specifications and evidence for customer acceptance completed by the candidate for different scenarios and situations

oral or written questioning to assess required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Scope project requirements and process solutions

ICTTEN7230A Scope project requirements and process solutions.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Forecasting data may be:

Forecasting tools may include:

New developments may include:

Market intelligence may include:

Demand data may be:

Planning can relate to:

Specifications may include:

Resource requirements may refer to:

Requirements for process solutions may include:

Product may include:

Services may include:

Integration of new solutions may include:

Test management schedule may include:

Industry process may include:

Integration document software may include:

Performance evaluation tests may include:

Transition to operation activities include:

Change implementation plan may include: